How to file a complaint

Guide to Filing an Ethics Complaint or Arbitration Request

Who can file a complaint?

  • Anyone can file an ethics complaint against a REALTOR® member, but not all real estate licensees are REALTORS®. Only members of an association who have agreed to abide by the National Association of REALTORS® Code of Ethics can use the term REALTOR®. Please contact our office to determine if the local real estate agent involved is a REALTOR® member.

Is it an Ethics Complaint or an Arbitration Request?

  • An Ethics Complaint charges that a REALTOR® has violated the National Association of REALTORS® Code of Ethics.
  • While an Arbitration Request concerns a dispute that arises out or a real estate transaction that may or may not be in violation of the NAR's Code of Ethics.

If your situation involves both Ethics and arbitration, the arbitration will be processed first. Only when the arbitration process is complete will the ethics complaint be considered.

Filing an Ethics Complaint or Arbitration Request- (Forms are available online or through any real estate office.)

    1. Complete and sign the correct form indicating the name(s) of the person or people that you are filing against.
    2. List the section from the Code of Ethics you believe the REALTOR® has violated
    3. Attach an explanation of the situation surrounding the complaint. Be as detailed as possible.
    4. Attach copies of all the documents that are involved in the situation. (Listing agreements, sales agreements, addendums, etc.)
    5. Return the completed forms along with all the documents supporting your position to the Association office.

If you have any have any, questions or concerns regarding the process of filing a claim please contact our Professional Standards Administrator, Debra Smith at 541-994-4949.

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